Returns and Refund Policy
No one enjoys waiting for the package they've been thinking about the entire week, just to find out it wasn't what they expected. We apologise if our service isn't up to the standard you hoped for and completely understand your decision to refund/return your items. Please read the text bellow if you are considering returning an item for a refund.
30 Day Return Window
We offer a 30-day return period from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
Eligible Returns
To be eligible for a return:
• The product must be returned within 30 days of purchase
• The item must be in good, usable condition
• The product must not be heavily damaged, cut, or broken apart
• Normal signs of use is accepted, but items that are excessively worn, altered, or contaminated (e.g. paint, strong chemicals, etc.) will not be eligible for a refund.
Returns apply to the main purchased equipment only. Complimentary items included with your order (such as stickers, keychains, or other promotional items) do not need to be returned.
Faulty Products
If your item arrives faulty, defective, or damaged, please contact us within 7 days of receiving your order. We will review the issue and arrange a replacement or refund where appropriate.
Photos of the issue may be required to process the claim.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original payment method.
Return Shipping
Customers are responsible for the cost of return shipping, unless the item is confirmed to be faulty.
Policy Updates
As LEVELR continues to grow and introduce new products, this return policy may be updated or adjusted to reflect new product categories and customer needs.
*We aim to give you the best shopping experience possible. Please consider leaving a comment on how we can do better to imporve your experience the next time you shop with us. Use the Contact Page (shown when you scroll up) or email/message us directly as details per shown on the Contact Page.